sona101 Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and sona101 ("sona101", "we", "us", "the platform") governing your access to and use of the sona101 website at sona101.bid, the sona101 mobile application, and all services, games, and features available through the platform.

By registering an account on sona101, making a deposit, or using any part of the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use sona101.

sona101 reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of sona101 after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically.

To register and use sona101, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. sona101 does not permit minors to register or use the platform under any circumstances.
• You must be accessing sona101 from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be registered on any self-exclusion list or have a current self-exclusion agreement in place with sona101 or any affiliated platform.
• You must be acting on your own behalf and not as an agent or representative of any third party.
• You must not have had a previous sona101 account that was suspended or terminated for violations of these Terms.

sona101 may request documentation to verify your age and identity at any point. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension until verification is completed.

Each player is permitted to hold only one active account on sona101. Duplicate accounts — whether created intentionally or accidentally — are not permitted. If sona101 identifies multiple accounts belonging to the same individual, all duplicate accounts may be closed and any balances or bonuses associated with them may be voided.

When registering on sona101, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Providing false or misleading information is a serious violation of these Terms.

• Username and password: You are responsible for choosing a secure password and keeping it confidential. Do not share your login credentials with anyone.
• Contact information: Your registered mobile number and email address must be valid and accessible. sona101 uses these to communicate important account information.
• Account updates: If any of your registered details change, you must update them promptly through your account settings or by contacting support.
• Account security: You are responsible for all activity that occurs under your account. If you suspect unauthorised access, contact sona101 support immediately.

sona101 reserves the right to refuse registration or close an existing account at its discretion, including where it has reason to believe that the eligibility requirements have not been met or that the information provided is inaccurate.

sona101 accepts deposits via bKash, Nagad, and local bank transfers. These are the only payment methods currently supported. sona101 does not accept deposits via international credit cards, cryptocurrency, or any other method not listed in your account's deposit section.

• Minimum deposit: The minimum deposit amount on sona101 is ৳50. There is no maximum deposit limit under normal circumstances, though sona101 may apply limits to specific accounts where required.
• Processing time: Deposits via bKash and Nagad are credited to your sona101 account instantly in the vast majority of cases. In rare instances of payment gateway delays, processing may take up to 30 minutes.
• Deposit ownership: All deposits must be made from a payment account that belongs to you. sona101 does not accept deposits from third-party accounts. If a deposit is identified as originating from a third-party account, it will be returned and the depositing account may be reviewed.
• Currency: All transactions on sona101 are conducted in Bangladeshi Taka (BDT). No currency conversion is applied.

If a deposit does not appear in your sona101 account within the expected timeframe, contact support with your transaction reference number. Do not attempt to make a duplicate deposit before confirming the status of the original transaction.

Withdrawals from sona101 are processed to the same payment method used for your most recent deposit, where possible. This policy exists to prevent money laundering and to ensure funds are returned to their original source.

• Minimum withdrawal: The minimum withdrawal amount is ৳200.
• Processing time: Withdrawal requests are reviewed and processed within 24 hours under normal operating conditions. Most withdrawals are completed significantly faster than this.
• Verification: sona101 may require identity verification before processing a withdrawal, particularly for first-time withdrawals or withdrawals above certain thresholds. You may be asked to provide a copy of your national ID card or other documentation.
• Pending wagering requirements: Withdrawals cannot be processed while active bonus wagering requirements remain incomplete. Real money funds that are not subject to wagering requirements can be withdrawn at any time.
• Withdrawal limits: Standard daily withdrawal limits apply. Contact support if you need to discuss higher withdrawal amounts.

sona101 reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, or violation of these Terms. In such cases, sona101 will communicate with the player and aim to resolve the matter as quickly as possible.

sona101 offers bonuses and promotions to both new and existing players from time to time. Each bonus or promotion is subject to its own specific terms, which will be clearly stated at the point of offer. The following general rules apply to all bonuses on sona101 unless the specific bonus terms state otherwise:

• Wagering requirements: All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The specific wagering multiplier will be stated in the bonus terms.
• One bonus at a time: Only one bonus can be active on your sona101 account at a time. You cannot stack multiple bonuses unless explicitly permitted by the promotion terms.
• Eligible games: Not all games on sona101 contribute equally to wagering requirements. The contribution percentage for each game category will be specified in the bonus terms.
• Expiry: Bonuses that are not used or wagering requirements that are not completed within the stated timeframe will expire and be removed from your account.
• Abuse: sona101 monitors bonus usage and reserves the right to cancel bonuses and void associated winnings if abuse is detected. This includes creating multiple accounts to claim the same bonus.

All games available on sona101 are provided by licensed third-party game providers. Each game operates according to its own rules, which are accessible within the game interface. By playing any game on sona101, you agree to the rules of that game as set by the provider.

sona101 acts as the platform through which games are accessed. In the case of EVO Live games, the outcomes are determined by physical game elements (cards, wheels, dice) operated by live dealers. In the case of slot games, fishing games, and other software-based titles, outcomes are determined by certified random number generators operated by the game provider.

• Bet limits: Each game has minimum and maximum bet limits. These are displayed within the game interface before you place a bet.
• Disconnection: If you are disconnected during a game round, the round will be completed according to the game's disconnection policy. sona101 is not responsible for losses resulting from internet connectivity issues on your end.
• Malfunctions: In the event of a game malfunction, the affected round may be voided and stakes returned. sona101 will communicate with affected players in such cases.
• Game history: A record of your game history is available in your sona101 account. This record is the authoritative source for resolving any disputes about game outcomes.

The following activities are strictly prohibited on sona101. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud: Any attempt to defraud sona101 or other players, including through chargebacks, false payment claims, or manipulation of game outcomes.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly in live dealer games.
• Automated software: Using bots, scripts, or any automated software to place bets or interact with the platform in place of a human player.
• Exploitation of errors: Deliberately exploiting software bugs, errors, or misconfigured game settings to gain an advantage. Any winnings obtained through exploitation of errors will be voided.
• Money laundering: Using sona101 to launder money or process funds derived from illegal activity. sona101 complies with applicable anti-money laundering requirements and will report suspicious activity.
• Multiple accounts: Creating more than one account on sona101, whether to claim multiple bonuses or for any other purpose.
• Underage gambling: Allowing or facilitating access to sona101 by anyone under the age of 18.

sona101 reserves the right to suspend or close any account at its discretion, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms
• Failure to complete identity verification within a reasonable timeframe
• Suspected fraudulent activity or money laundering
• Chargebacks initiated against sona101 deposits
• Abusive behaviour directed at sona101 staff or other players
• At the player's own request (voluntary closure)

Where an account is closed due to a violation of these Terms, any balance remaining in the account may be forfeited depending on the nature of the violation. Where an account is closed for reasons unrelated to a violation — such as at the player's own request — any real money balance will be returned to the player via their registered payment method after standard verification checks.

Players who wish to close their sona101 account voluntarily can do so by contacting support. Requests will be processed within 48 hours.

sona101 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity and stay in control. These tools are available to all players directly from their account settings:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your sona101 account.
• Session time limits: Set reminders that notify you when you have been playing for a specified period of time.
• Self-exclusion: Temporarily or permanently exclude yourself from sona101. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality checks: Enable periodic pop-up reminders showing how long you have been playing and your net gaming activity for the session.

If you are concerned about your gaming behaviour or that of someone you know, visit the sona101 Responsible Gaming page for detailed guidance and support resources. Gaming on sona101 should always be entertainment — if it stops feeling that way, please use the tools available or contact support.

sona101 collects and processes personal data in accordance with its Privacy Policy. By registering on sona101, you consent to the collection and use of your personal data as described in the Privacy Policy.

sona101 uses your personal data to operate your account, process payments, verify your identity, provide customer support, and comply with legal obligations. sona101 does not sell your personal data to third parties. Data is shared with third parties only where necessary to operate the platform — for example, with payment processors and game providers — and only to the extent required for those purposes.

You have the right to request access to the personal data sona101 holds about you, to request corrections, and to request deletion of your data subject to applicable legal retention requirements. Contact support to make any such request.

To the fullest extent permitted by applicable law, sona101 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of winnings due to technical failures or connectivity issues outside sona101's control
• Losses resulting from your failure to comply with these Terms
• Losses arising from unauthorised access to your account due to your failure to maintain password security
• Interruptions to service due to maintenance, updates, or circumstances beyond sona101's reasonable control

sona101's total liability to you in connection with any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

sona101 may update these Terms and Conditions at any time. When material changes are made, sona101 will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date at the top.

Your continued use of sona101 after the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using sona101 and may request account closure by contacting support.

Minor changes — such as corrections to typographical errors or clarifications that do not materially affect your rights — may be made without specific notification. It is your responsibility to review these Terms periodically to stay informed of any updates.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on sona101, please contact the support team. sona101 support is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available directly from your sona101 account dashboard
• Response time: Live chat queries are typically answered within 3 minutes. Email queries are responded to within 12 hours.

For questions specifically about responsible gaming tools or self-exclusion, visit the Responsible Gaming page or contact support directly. For questions about your account data or privacy, refer to the Privacy Policy page.