Your privacy matters to sona101. This Privacy Policy explains exactly what personal data we collect when you use the sona101 platform, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully.
Name, contact, payment info
SSL encryption, secure servers
Only essential service providers
Access, correct, delete your data
These six principles summarise how sona101 approaches your personal data. The full details are in the policy sections below — these cards give you the short version before you read everything.
sona101 collects personal data only to the extent necessary to operate your account, process payments, verify your identity, and provide customer support. We don't collect data for the sake of it — every piece of information we hold has a specific purpose.
All data transmitted between your device and sona101 is protected by SSL/TLS encryption. Sensitive information including payment details and identity documents is stored on secure servers with restricted access. sona101 applies industry-standard security practices across the platform.
sona101 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is shared only with the service providers who need it to operate the platform — payment processors, game providers, and identity verification services.
You have the right to access the personal data sona101 holds about you, request corrections, and in certain circumstances request deletion. sona101 will respond to data requests within a reasonable timeframe. Contact support to exercise any of your data rights.
sona101 uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We don't use cookies to track you across other websites. You can manage cookie preferences through your browser settings.
sona101 retains your personal data only for as long as your account is active or as required by applicable legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. Retention periods vary by data type and are outlined in the policy below.
This Privacy Policy describes how sona101 ("sona101", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access and use the sona101 platform at sona101.bid, including the sona101 mobile application and all associated services.
sona101 takes your privacy seriously. We understand that the personal information you share with us is sensitive, and we are committed to handling it responsibly, transparently, and in accordance with applicable data protection principles. This policy is written in plain language so you can understand exactly what happens to your data — no legal jargon where it can be avoided.
By registering an account on sona101 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how sona101 handles your data, please do not use the platform.
This Privacy Policy should be read alongside the sona101 Terms and Conditions, which govern your use of the platform more broadly. Together, these two documents form the complete agreement between you and sona101 regarding your account and your data.
sona101 collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically as you interact with the platform.
Information you provide directly:
Information collected automatically:
Note: sona101 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
sona101 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.
| Purpose | Data Used |
|---|---|
| Creating and managing your sona101 account | Name, email, mobile number, date of birth |
| Processing deposits and withdrawals | Payment details, identity documents, transaction history |
| Verifying your identity (KYC) | National ID, date of birth, name |
| Providing customer support | Account data, support communications |
| Detecting and preventing fraud | IP address, device data, transaction patterns |
| Complying with legal obligations | Identity documents, transaction records |
| Improving the sona101 platform | Usage data, analytics (anonymised where possible) |
| Sending account notifications | Email address, mobile number |
| Responsible gaming monitoring | Gaming activity, deposit patterns, self-set limits |
sona101 may send you promotional communications about bonuses, new games, and platform updates. You can opt out of marketing communications at any time by contacting support or using the unsubscribe option in any marketing email. Opting out of marketing does not affect transactional communications related to your account.
sona101 processes your personal data on the following legal grounds, depending on the specific purpose:
sona101 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties who receive personal data from sona101 are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what sona101 has authorised.
sona101 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website. sona101 uses the following types of cookies:
sona101 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to log in and use the platform normally.
sona101 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Your role in security: sona101's security measures are most effective when you also take steps to protect your account. Use a strong, unique password for your sona101 account, do not share your login credentials, and contact support immediately if you suspect your account has been compromised.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, sona101 will notify affected users and take immediate steps to contain and remediate the breach.
sona101 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Transaction and payment records | 7 years (regulatory requirement) |
| Identity verification documents | 5 years after account closure |
| Customer support communications | 3 years after last interaction |
| Game history and betting records | 5 years |
| Analytics and usage data | 2 years (anonymised after 12 months) |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, sona101 will begin the deletion process for data that is not subject to mandatory retention requirements.
You have the following rights in relation to the personal data sona101 holds about you. To exercise any of these rights, contact sona101 support at [email protected]. sona101 will respond to your request within 30 days.
Request a copy of the personal data sona101 holds about you, including what data we have, why we hold it, and who it has been shared with.
Request correction of any inaccurate or incomplete personal data sona101 holds about you. You can also update most details directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that sona101 limits how your data is used in certain circumstances — for example, while a dispute about accuracy is being resolved.
Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to sona101 processing your data for direct marketing purposes or where processing is based on legitimate interests. Marketing opt-outs take effect immediately.
sona101 will not charge a fee for handling data rights requests in normal circumstances. We may ask you to verify your identity before processing a request to ensure we are responding to the correct person.
sona101 is strictly an adult platform. The minimum age to register and use sona101 is 18 years. sona101 does not knowingly collect personal data from anyone under the age of 18.
If sona101 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, the data will be deleted, and any deposits will be returned to the original payment source. If you believe a minor has registered on sona101, please contact support at [email protected] immediately.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. sona101 supports responsible gaming and takes underage access seriously.
sona101 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, sona101 will notify registered users via email or an in-platform notification.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of sona101 after the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using sona101 and may request account closure by contacting support.
We recommend reviewing this page periodically to stay informed about how sona101 handles your personal data. Minor clarifications or corrections that do not materially affect your rights may be made without specific notification.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how sona101 has handled your personal data, please get in touch with the sona101 support team. We are available 24 hours a day, seven days a week.
For questions about your account terms, visit the Terms and Conditions page. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.
This Privacy Policy was last updated in January 2025. If you are reading a cached or printed version, visit sona101.bid/privacy-policy to confirm you are reading the current version.